Contact Us2020-06-21T10:38:20-05:00

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Frequently Asked Questions

Do other users have access to my data?2020-05-25T08:00:54-05:00

Individual membership (Essential or Professional) plans do not allow other users to have any access to your data.
For Enterprise accounts, you select your own Administrator.  Your Administrator then decides all user permissions and may allow multiple users access to each other’s data.

What payment methods are accepted for a membership?2020-05-17T17:09:49-05:00

For memberships in the United States, EES can accept credit and debit cards from Visa, Mastercard, American Express, Discover, JCB Diners Club and China UnionPay.

Why is Troubleshooting included in Knowledge Categories?2020-05-07T07:51:53-05:00

All Knowledge Categories are types of process improvements.  Without accurate and timely Troubleshooting, some process upsets can quickly spread and lead to major environmental and economic impacts.  Troubleshooting helps to maximize system efficiency by minimizing upset conditions.

How can a generic system such as “Pump” relate to my very specific pump?2020-04-23T13:21:41-05:00

System questions are asked based on conditional logic.  This means the next question asked is based on your answer to the current question.  Typically within the first few questions very detailed questions will be asked concerning your specific equipment.

Why do I need any more ideas when I already have enough ideas?2020-02-13T09:06:04-05:00

Our ideas are generated by a logic rule based approach.  This approach is thorough to prevent any missed opportunities.  Our ideas are non-biased, whereas many existing ideas are based on what is already familiar.   It is often true that “you can’t see the forest through the trees” meaning focusing on small ideas and missing the big opportunities.

How do you consider relationships between systems, because systems don’t always act independently?2020-05-07T07:32:50-05:00

Systems relations are addressed by the path of the questions asked.  This allows each system relationship to be handled uniquely.  Typically the relationship will be explored by first asking a question if another system is present.  If another system is present, then more detailed questions will be asked based on answers provided.  This will very quickly lead to very specific system relationship questions being asked.

How does billing for multiple site facilities work?2019-06-18T18:00:25-05:00

The site administrator manages and pays for all company users under a single monthly, quarterly or annual statement.

Will all the suggested process improvement ideas be applicable?2019-06-16T11:33:49-05:00

First remember the phrase “data in equals data out”.  Assuming all of the data input is accurate and if you generate 10 process improvement ideas, you can probably expect:

  • 2-3 great process improvement applicable ideas
  • 2-3 good process improvement applicable ideas
  • 2-3 average process improvement applicable ideas
  • 2-3 not applicable ideas

With the technical assistance of our community, the results will continuously improve.

How can individual systems model my production process?2020-05-06T13:42:31-05:00

Manufacturing processes are composed of unique combinations of individual interacting systems.  Our systems are the building blocks for a unique process.  The interactions between systems are addressed in the questions asked.  Questions can function to weave systems together.

I don’t understand how a generic system name can relate to my specific system?2020-06-23T15:46:59-05:00

The first few questions asked will typically drill down to your very specific system.  For example, we have a “pump” system rather than the following systems:

  • pumps, centrifugal
  • pumps, gear
  • pumps, magnetic drive
  • pumps, air diaphragm
  • pumps, peristaltic
  • pumps, electric
  • pumps, water

The first few questions asked in the pump system will narrow down your specific pump to the degree required to provide process improvement ideas.  The questions also allow for helping a user even if pieces of information are unknown.

Another reason for not specifically naming all subsystems is that this would have created many hundreds more systems.  This would have made the tool harder to use.  At one point we even tried using nested drop-down combo boxes.  This method was too rigid to cover overlapping subsystems.

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